How can I make a complaint?

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How can I make a complaint?

We're sorry if you feel you need to make a complaint.

If you need to get in touch about an issue with a box, such as a missing or damaged product? our Customer Service team are here to help and resolve your query. You can contact the team directly on However, if you need to make a general complaint, please follow the steps below:

1. Send an email to

2. Provide as much information as possible (for example, your order number and registered email with Papergang), so your team can help you straight away.

3. Once they've received you query, the relevant team will get back to you as soon as possible. During busy times, this may take a little longer.

4. Your query will always be passed to a team that can help, so rest assured that you're contacting the right team.

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