How do I prevent my subscription from auto-renewing?

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How do I prevent my subscription from auto-renewing?

You must make sure that you have cancelled your subscription before the next bill date.


To prevent your subscription from auto-renewing, you must make sure you cancel your subscription before the next bill date on your plan. This means that the subscription must be cancelled prior to the billing date and not on the first of the month, which is when the renewal takes place. If the subscription is not cancelled before this date, you may find that payment has already been taken, which will mean that the subscription has successfully renewed.

Cancelling your subscription does not mean that pre-paid boxes, including those already processed, will also automatically be cancelled. Please note that if you email the customer service team to cancel a subscription, you will need to specify that you also want pre-paid boxes to be cancelled and refunded. 

Unfortunately, if you contact the team to cancel after the first working day of the month, we will be unable to cancel the renewal that has been applied to the subscription. This is simply due to the fact that the box will already have been processed by the warehouse for dispatch. At this stage, we will be able to cancel any future renewals, but not the box that has already been processed. 


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